1. Introduction
This Privacy Policy describes how ReservaBabi (published by DESYMTECH) collects, uses, stores and protects your personal data. We respect your privacy in accordance with Ivorian regulations.
2. Data controller
- Company: DESYMTECH
- Address: 147 rue B5, Abidjan, Côte d'Ivoire
- DPO Email: contact@reservababi.com
3. Data collected
| Category | Data |
|---|---|
| Identification | Name, email, phone, profile photo |
| Connection | IP address, browser, OS, pages visited |
| Booking | History, preferences, reviews and ratings |
| Payment | Mobile money / card info (via secure providers) |
| Geolocation | Geographic position (with your consent) |
4. Purposes of processing
- Create and manage your user account
- Process your bookings and payments
- Personalize your experience and recommendations
- Send booking-related communications
- Improve our services through usage analysis
- Prevent fraud and ensure security
- Comply with our legal obligations
5. Legal basis
- Contract execution: booking processing and account management
- Consent: newsletters, geolocation, non-essential cookies
- Legitimate interest: service improvement, fraud prevention
- Legal obligation: invoice retention, judicial requests
6. Data recipients
- Providers: for processing your bookings
- Technical subcontractors: hosting, payment, analytics
- Authorities: in case of legal obligation
We never sell your personal data.
7. Retention period
| Data type | Duration |
|---|---|
| Account data | Account lifetime + 3 years |
| Booking data | 5 years |
| Payment data | 13 months |
| Connection logs | 1 year |
| Cookies | 13 months maximum |
8. Your rights
- Access: obtain a copy of your data
- Rectification: correct inaccurate data
- Deletion: request deletion (see Account deletion)
- Objection: object to processing
- Portability: receive your data in a readable format
- Withdraw consent: at any time
Contact contact@reservababi.com — response within 30 days.
9. Data security
SSL/TLS encryption, restricted access, system monitoring, regular backups and periodic security testing.
10. International transfers
Data stored in Côte d'Ivoire and Europe. Appropriate safeguards are in place for any third-country transfers.
11. Cookies
See our Cookie Policy.
12. Policy updates
Updates published on this page. Significant changes notified by email.
13. Contact
By email: contact@reservababi.com
By mail: DESYMTECH — 147 rue B5, Abidjan, Côte d'Ivoire